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Frequently asked questions
Pâté (pronounced Pa-TAY): French food made from meats, vegetables or seafood combined with spices, wines or liquor and other ingredients such as truffles, pistachios or wild mushrooms.
We guarantee 4 weeks shelf life. If you receive a product with expiration date that is within 4 weeks, please contact us immediately with a photo of the packaging and we will send you a replacement!
The product is good for 30 days in the fridge after thawed.
For the best flavor, we recommend enjoying our charcuterie within one week of opening. Pate can be stored in the fridge tightly wrapped. After opening, cover areas that are exposed to air with cellophane and place in your refrigerator.
Our Sous-Vide Egg Bites can be safely stored in the freezer for up to 3 months. To consume, thaw in the refrigerator overnight.
Yes! If you ordered our frozen Sous-Vide Egg Bites and they arrived thawed but still cold, you can refreeze them safely. We do not freeze any of our other products.
Yes, we do! Most of our charcuterie is gluten-free, and you can find that information on our product pages. We also sell vegetarian Egg Bites, and a Vegan Terrine.
At Three Little Pigs, we sell pork-free items in each category! Please refer to individual product pages for more information.
7 to 10 days. Wrap it tight with plastic wrap and keep refrigerated.
If placing an order for a holiday event, we recommend a minimum of 10 days in advance. Holidays slots will run out quickly. For instance, to guarantee Christmas delivery, your order must be placed by no later than December 14th for standard shipping. Any order received between December 14th and December 18th must be upgraded to express shipping to guarantee delivery before Christmas.
If you need to add/remove a product, change the quantity, add a note, or change the shipping address, you should contact Customer Service immediately. Provided your order has not already been packed and/or left our facility, we will make every effort to accommodate your request.
We want you to love each product that is selected in our Bundles. If you have an allergy or a particular item that you do not want us to include in your order, please let us know after purchase by forwarding your confirmation email to customer support with your request. We can swap out any item but at this time we cannot change your order before purchase.
Just send us your request and we will handle it!
Due to high order volumes, we cannot process orders on the phone. However, we will accommodate special requests and can take orders via phone for wholesale items. Please note that orders taken via phone require an email address and phone number to process.
All perishable items should be stored at a temperature of 38F. Our shelf stable items (8oz Saucissons, Petits Salamis and Accompaniments) are safe to consume above this temperature. During the fall and winter months, you should not have this issue so do not worry!
- If your gel packs arrive melted but the inside of your box is still cool to the touch: the products are safe to eat.
- If you order during the spring and summer and the
inside of your package has completely melted and/or the contents are room temperature: discard your perishable items and immediately let us know!
We ship our charcuterie
and gourmet foods from our warehouse in Pennsylvania to all 50 states within 2 business days via UPS delivery. Shipping fees are based on your delivery address (Ground: $9.99, Express: $49.99). Note that there is no Express shipping from Thursday to Sunday.
Also, we are unable to deliver orders to PO Box
addresses and international addresses.
Your order can be delivered from Tuesday to Friday (except in cases where UPS is observing a holiday/black out day). If you live within our Ground shipment zone, you may also receive packages on Saturday. Please refer to our Shipping Policy page for our map.
If you purchased a product that is not currently in stock, we will contact you with the expected delivery date in our warehouse as soon as that information is available. Usually, the product that is unavailable will be shipped within 5 business days of order being placed.
Your order will be handpicked from the stock kept in our cold storage. It will be carefully packaged in an insulated box with reusable ice/gel packs designed to keep your products cold inside and in good condition for 48 hours (for our guaranteed 2-day delivery window), and up to 72 hours (approximately 3 days) from the fall through spring/winter. If your order is not delivered within 2 days (for perishable goods), please contact us immediately.
We ship all our orders via UPS. When your order is marked as fulfilled, you will receive an email with the tracking number. Please make sure your email address that you used to place the order is correct and the one that you use to keep track of online orders, so you do not miss it!
It is likely that your order was not picked up by UPS at our premises and/or UPS is in the process of updating its website. After receiving your shipping confirmation email, it may sometimes take a few hours for your tracking information to appear on the UPS website and/or show the status/movement of your shipment.
If there was an error in the address that was sent to UPS and noted on your order fulfilment email, that does not match the address you gave us at checkout, please contact us immediately.
If you never received your order, or if your order was lost or stolen, please contact us 24 hours after the confirmed delivery date and we will file a claim with UPS.
Please contact customer support immediately with your order number and as much detail as possible, including a photo of what you received, and we will try to fix the issue as quickly as we can!
Unfortunately, we are unable to accept returns on any items due to safe handling concerns.